Saturday, September 6, 2008

HP0-S12 HP Certification Q&A (27)

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88. During which step of the HP Troubleshooting Methodology do you carefully observe and record the results of each step including any error messages or changes in functionality?
A. Step 1 - Collect data.
B. Step 3 - Develop the action plan.
C. Step 4 - Execute the action plan.
D. Step 6 - Implement preventative measures.
Answer: C

89. You solved a performance issue on an HP ProLiant ML370 server at a customer site. Which ProLiant Essentials Value Pack helps to determine whether a system is still bottlenecked?
A. HP Insight Diagnostics
B. ProLiant Foundation Pack
C. Performance Management Pack
D. Vulnerability and Patch Management
Answer: C

90. After troubleshooting and resolving a problem at a customer site, which details should you include in the final report to the customer? (Select two.)
A. recommendations of preventive measures to take
B. root cause of the problem and the documented fix or fixes
C. recommendations of upgrades that would increase system performance
D. root cause of the problem and the person or group that should be held responsible for causing it
Answer: AB

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